Client Information & Policies

Client Info

 

Appointment Cancellation and No Show Policy

We have a 24 hr cancellation policy. Give us 24 hrs notice if you have to change, cancel or reschedule your appointment. If you cancel within 24 hrs or do not show up for your scheduled appointment you will still be expected to pay the appointment fee, on or before your next visit.

Lateness Policy

Arrive at your appointment on time. If you are late, your session will be shorter. If you are more than 15 minutes late know that we may not be able to accommodate you. If we cannot accommodate you, it will be considered a missed appointment and you will be expected to pay for your session.

Practitioner and Client Rights

Reiki, Massage and other bodywork sessions are given for the purpose of stress reduction and relaxation. Said sessions are not substitutes for medical or psychological diagnosis or treatment. Reiki, massage and bodywork practitioners do not diagnose conditions, prescribe, perform medical treatment, or interfere with the treatment of a licensed medical professional. It is recommended that a client see a licensed physician, or licensed health care professional for any physical or psychological ailment they may have.

If a client is uncomfortable in any way during a massage, reiki or bodywork session, they have the right to question their practitioner and/or request that the session be terminated. Any illicit or sexually suggestive remarks or advances made by the client will result in immediate termination of the session.

Privacy

Personal information will only be viewed by our team’s practitioner(s) and the clinic director; it will be kept strictly confidential unless the client gives written permission otherwise.

Payment Options

We accept cash, checks and all major credit cards. You can pay in advance of your session or pay when you come in.

Gratuities

The general rule of thumb is that tips are definitely not expected, but they’re lovingly accepted. We do not work like a spa, where practitioners make most of their income from gratuities. From a payment perspective, we function more like therapists or doctors who wouldn’t expect a tip. At the same time, if you feel you really want to give your practitioner a gratuity, they will not be offended; they’ll gladly accept it.

We Want You To Know

This practice appreciates the diversity of human beings and does not discriminate based on race, age, religion, ability, marital status, sexual orientation, sex, gender identity, height, weight, national origin, language, education, or HIV status. Cheers to you, being you!
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